Privacy Policy

Donny Osmond Home Privacy Policy

Donny Osmond Home and its affiliates (“Donny Osmond Home,” “we,” “us” or “our”) appreciates your concerns about privacy. We have created this Privacy Policy to demonstrate our firm commitment to privacy and to tell you how we collect, use, and share the information we collect from our customers and visitors through the www.donnyosmondhome.com website, including signing up for email updates from Donny Osmond, (the “Site”).

By interacting with Donny Osmond Home online or by otherwise giving us your personal information as indicated above in the definition of Site, you consent to the use of that information as described in this Privacy Policy.   

This Privacy Policy supplements the Terms of Use.  By using the Site, you signify you agree to both the Terms of Use and this Privacy Policy.  

Changes to this Privacy Policy

From time to time we may change, or add to, or delete aspects of this Privacy Policy without prior notice to you. Your continued use of our Site following any such changes constitute your unconditional agreement to be bound by this Privacy Policy. You are responsible for reviewing this Privacy Policy each time you use or access our Site.  

Information We Collect

Identifiers: We may collect the names and user names of our customers and other visitors. In the event you request a refund or exchange, you may be asked to provide identifying information. Additionally, we may collect your billing and shipping addresses, phone numbers, email addresses, IP address, and other digital contact information.

Financial Information: All payment information is collected and stored by our merchant processor, Stripe. We do not collect nor store any financial information. Please review the privacy policy of Stripe for their usage of the information you provide to them through this Site: https://stripe.com/privacy

Commercial Information: We collect information related to your purchases, returns, and other transactions with us.  

Demographic Information and Characteristics of Protected Classifications: We might also collect information like your age, gender or birthdate.

Internet or Other Electronic Network Activity Information: If you use the Site, we may collect information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us.

Geolocation Information: Our mobile websites and applications may collect location data from your mobile device 

Inference: We may make inferences about you based on information you provide. For example, we may infer your approximate location from your IP address. 

Other Information:  We may collect any of the information or content that you provide directly to us. We may collect information about products you like or reviews you submit.

How We Collect Information

We collect information directly from you. The following are a few examples of when we collect information from you:

  • During Site registration
  • In connection with an online purchase
  • If you use an online forum, submit a question to us or provide us with comments or reviews or contact our customer service.
  • If you return a product or use a rebate
  • In connection with your interactions with us as a registered user of the Site

We collect information from you passively.  We (including using third-party service providers) may collect personal and other information about users over time and across different websites when you use the Site. For example, we may use tracking tools like browser cookies, flash cookies, and web beacons. 

We collect information from other sources.   We may get information about you from third-party business partners, like an updated address from a shipping vendor.

How We Use Information

We use the information we collect for our business and commercial purposes, including:

To respond to your questions and requests.  Examples include processing and fulfilling orders (which includes verifying your information and processing payments), ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt); administering your participation in a promotion or sending you prizes you might have won; processing a return; or responding to a product or service review.

To improve our products and services.  We may use your information to make Site or product improvements and use that information to provide measurement services.

 To look at website and mobile application trends and customer interests.  We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.

For security and loss prevention purposes.  We may use your information to protect our company, our customers, or the Site. For example, we might use your IP-address to track malicious web activity or otherwise administer our loss prevention program. We use information collected in the course of a merchandise return to process and track returns and to help detect and prevent fraud.

For our advertising and marketing purposes.  We may send you communications about special Donny Osmond Home promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms. We may send you emails if you have registered on the Site including and indicated you want to receive promotional information. We may also notify you of new Site features or product and service offerings. If permitted by applicable law, we may also send information about offers from our Affiliates and other companies we think you might find interesting. We may use information to deliver you marketing communications (including online ads) based on your interests. For example, if you view a product on the Site, you may see ads for that product on our or third-party websites and applications.

To communicate with you about your account or our relationship.  We may contact you to tell you about changes to this Privacy Policy, the Terms of Use of the Site, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall or rebate.

Our general policy is to not share your personal data with any outside organizations. However, we may share the information about you outlined above in Section 2 for our business and commercial purposes and as legally required or permitted, including:

With third parties who perform services on our behalf.  We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.

In order to comply with the law.  For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.

To protect us.  For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

At your direction.  For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

For other uses we may disclose to you.   We may also use personal information with your consent, and as otherwise permitted or required by law.

Your Privacy Preferences and Rights

You can register unsubscribe from promotional emails by using the SafeUnsubcribe® link, found at the bottom of every promotional email. You cannot opt out of email updates regarding specific orders and statuses.

Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product recalls or rebates. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.

California Privacy Rights:

Consumers residing in California have certain additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”) (California Civil Code Section 1798.100 et seq.).

California residents are entitled to the following disclosures:

  • In the 12 months preceding the date indicated at the top of this Privacy Policy, we have collected personal information about consumers in the categories set forth in Section 2.
  • The business and commercial purposes for our collection and use of consumers’ personal information are set forth in Sections 4 and 5.
  • The categories of sources from which we collect personal information about consumers are set forth in Section 3.
  • The categories of third parties with which personal information about consumers is shared are set forth in Section 5.
  • The categories of personal information about consumers disclosed for a business purpose in the 12 months preceding the date indicated at the top of this Privacy Policy include: (1) identifiers such as a real name, alias, postal address, IP address, email address, telephone number or other similar identifiers; (2) financial information, including credit card number, debit card number, and similar financial information; (3) characteristics of protected classifications under California or federal law, such as gender or age; (4) commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; and (5) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • We have not sold consumer personal information to a third party in the 12 months preceding the date indicated at the top of this Privacy Policy. We will not sell consumer personal information to a third party without prior consent
  • We may retain personal information as required to comply with our legal obligations or as otherwise permitted or required under applicable law.

California consumers have the following rights:

  • Access. California consumers may request disclosure about the personal information collected about you, including the categories of personal information collected, the categories of sources of such personal information, the categories of personal information shared for business or commercial purposes, and categories of third parties that received your personal information. California consumers may also request access to specific pieces of personal information collected about you.
  • Deletion.  Request that we delete your personal information (subject to certain exceptions).
  • Non-Discrimination. California consumers have the right to receive equal service and price and not be discriminated against even if they exercise any of their privacy rights outlined herein; however, financial incentive programs may condition participation on collection of personal information.

In order to exercise any of your rights, please email us at support@donnyosmondhome.com, or visit our data request page. We may verify your identity prior to responding to your request by sending you an e-mail to the e-mail address we have on file and asking you to send a verification response. You may designate an authorized agent to submit a request on your behalf by providing said agent with the contact information listed above and responding to an e-mail asking you to send a verification response.

Controlling Our Tracking Tools:  You may be able to control the sharing of your device’s location information in the settings menu of your device. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies, though flash cookies cannot be controlled through your browser settings. Your mobile device may not give you the ability to control cookies. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit the Site. If you configure to block or delete cookies, not all of the tracking that we have described in this policy will stop.

Browser “Do Not Track” signals:  Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.

Our Sites and Children

Our websites are not created for children. To our knowledge we do not collect information online from children. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Sites, we will delete the information from our records. If you are a parent or guardian and think we have information about your child, please contact us immediately as indicated below.

Security 

We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on our Sites. We use secure socket layer (SSL) technology to help keep the personal information you provide on our Sites secure. When we collect or transmit sensitive information such as a credit card number, we use at least industry standard methods to protect that information. We also request that our third-party service providers use commercially reasonable security measures to protect your information from unauthorized access or use. However, no method of electronically transmitting or storing data is ever completely secure, and therefore, we cannot guarantee that your information will never be accessed, used, or disclosed in a manner that is inconsistent with this Privacy Policy.

Links

Some parts of the Site contain links to third-party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy Policy does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third-party websites.

Contact Us

If you have additional questions you can email us at support@donnyosmondhome.com.  If you wish to request your personal data, please visit our data request page. You can write to us at: 
 

Donny Osmond Home
1329 S 800 E

Suite 100
Orem UT, 84097

First Party Cookie Opt-Out

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